Last updated: January 1, 2025
Cookie Policy
This Cookie Policy explains how Client Insight ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and use our services (collectively, the "Service").
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help the website remember your actions and preferences over time, so you don't have to re-enter information each time you visit.
Cookies can be "persistent" (remaining on your device for a set period) or "session" cookies (deleted when you close your browser). They can be set by the website you're visiting ("first-party cookies") or by third parties ("third-party cookies").
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for the Service to function properly. They enable core functionality such as security, authentication, and accessibility. You cannot opt out of these cookies.
| Cookie Name | Purpose | Duration |
|---|---|---|
| sb-access-token | User authentication session | Session |
| sb-refresh-token | Session refresh token | 7 days |
| csrf_token | Security - prevents cross-site request forgery | Session |
2.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
| Cookie Name | Purpose | Duration |
|---|---|---|
| theme | Stores your light/dark mode preference | 1 year |
| locale | Stores your language preference | 1 year |
| sidebar_state | Remembers sidebar expanded/collapsed state | 30 days |
2.3 Analytics Cookies
These cookies help us understand how visitors interact with the Service by collecting and reporting information anonymously. This helps us improve our website and services.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _ga_* | Google Analytics - maintains session state | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
2.4 Marketing Cookies
Currently, we do not use marketing or advertising cookies. If this changes in the future, we will update this policy and obtain your consent where required.
3. Other Tracking Technologies
In addition to cookies, we may use similar tracking technologies:
- Local Storage: Similar to cookies but can store larger amounts of data. Used to store user preferences and session data.
- Session Storage: Similar to local storage but cleared when you close your browser.
- Pixel Tags: Small graphic images that may be included in emails to track whether emails are opened and links are clicked.
4. Third-Party Cookies
Some cookies on our Service are set by third parties. These third parties may collect information about your online activities over time and across different websites.
We use the following third-party services that may set cookies:
- Google Analytics: Web analytics service. See Google's Privacy Policy
- Supabase: Authentication and database services. See Supabase's Privacy Policy
- Stripe: Payment processing (for paid subscriptions). See Stripe's Privacy Policy
5. How to Manage Cookies
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete some or all cookies
- Block all cookies or only third-party cookies
- Set preferences for certain websites
Please note that blocking cookies may affect your experience on the Service, and some features may not work properly.
Browser-Specific Instructions:
5.2 Opt-Out of Analytics
You can opt out of Google Analytics by:
- Installing the Google Analytics Opt-out Browser Add-on
- Adjusting your browser's Do Not Track settings
5.3 Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you don't want your online activity tracked. Currently, there is no universal standard for how websites should respond to DNT signals. At this time, we do not respond to DNT signals, but we do provide the opt-out options described in this policy.
6. Cookie Consent
When you first visit our Service, you may see a cookie consent banner. This banner allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
You can change your cookie preferences at any time by:
- Accessing the cookie settings through the footer link
- Clearing your cookies and revisiting the site
- Adjusting your browser settings
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page and update the "Last updated" date.
We encourage you to review this policy periodically to stay informed about our use of cookies.
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us at:
Client Insight - Privacy Team
Email: privacy@client-insight.com
Address: Charlotte, NC 28202