Privacy Policy

Client Insight ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Account Information

• Name and contact information (email address, phone number)
• Address information
• Account credentials (password, security questions)
• Profile information you choose to provide

Business Information (for Contractors)

• Business name (legal and DBA)
• Business address and contact information
• State registration and license numbers
• Trade types and service areas
• Business owner information

Review Content

• Reviews and ratings you submit
• Dispute submissions and supporting documentation
• Comments and other content you post

Payment Information

• Billing address
• Payment method details (processed by our third-party payment processor)
• Transaction history

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages viewed, features used, search queries, time spent on pages
• Log Data: IP address, access times, referring URLs, error logs
• Location Data: General location based on IP address
• Cookies and Similar Technologies: See our Cookie Policy for details

1.3 Information from Third Parties

We may receive information from third parties, including:

• Verification Services: Business registration status, license information
• Identity Verification: Results of identity verification checks
• Payment Processors: Transaction confirmations and payment status

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve the Service

• Create and manage your account
• Process transactions and subscriptions
• Enable searching and viewing of profiles
• Display reviews and ratings
• Process and resolve disputes
• Improve and develop new features
• Analyze usage patterns and trends

2.2 Verify Users and Prevent Fraud

• Verify contractor business registrations and licenses
• Verify customer identities and addresses
• Detect and prevent fraudulent activity
• Enforce our Terms of Service

2.3 Communicate with You

• Send service-related notifications
• Respond to your inquiries and requests
• Send marketing communications (with your consent)
• Notify you of changes to our policies

2.4 Legal and Safety Purposes

• Comply with legal obligations
• Respond to legal requests and government inquiries
• Protect our rights and property
• Protect the safety of our users and the public

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Public Profiles and Reviews

Certain information is publicly visible through the Service:

• Contractor Profiles: Business name, location, trade types, ratings, and reviews
• Customer Profiles: Name, general location (city/state), ratings, and reviews (visible to verified contractors)
• Reviews: Content, ratings, and reviewer identification

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processing
• Identity and business verification
• Cloud hosting and data storage
• Email and communication services
• Analytics and monitoring
• Customer support

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government requests
• To protect our rights, privacy, safety, or property
• To investigate potential violations of our Terms of Service

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After you delete your account, we may retain certain information for up to 7 years as required by law or for legitimate business purposes (such as maintaining review integrity and defending against legal claims).

5. Your Rights and Choices

5.1 Access and Correction

You can access and update most of your account information through your account settings. If you need assistance, contact us at privacy@client-insight.com.

5.2 Account Deletion and Data Retention

You can request deletion of your account by:

• Using the account deletion feature in your settings
• Contacting us at privacy@client-insight.com

Important Data Retention Notice: Upon account deletion, we will remove or anonymize your personal identifiers as required by applicable law. However, to maintain the integrity and quality of our review database, we retain the following information indefinitely:

• Reviews written by you and about you (with personal identifiers removed/anonymized)
• Rating history and reputation scores
• Address verification and change history
• Transaction and interaction records in aggregated form

This retention policy exists because our platform's value depends on maintaining comprehensive, accurate review histories. Allowing complete deletion would enable users to escape legitimate reviews and undermine the trust that contractors rely on. By using our Service, you acknowledge and consent to this data retention policy.

5.3 Marketing Communications

You can opt out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your notification preferences in your account settings

5.4 Cookies

You can control cookies through your browser settings. See our Cookie Policy for more details.

6. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You can opt out of the "sale" of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Exceptions to Deletion: Under CCPA §1798.105(d), we may retain personal information necessary to: (1) complete transactions; (2) detect security incidents; (3) exercise free speech or ensure another consumer's right to exercise free speech; (4) comply with legal obligations; (5) engage in research in the public interest; and (6) enable solely internal uses reasonably aligned with consumer expectations. Our review data retention falls under these exceptions as truthful reviews constitute protected speech and serve the legitimate interests of our contractor community.

To exercise these rights, contact us at privacy@client-insight.com or call us at the number provided below.

7. Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

9. International Data Transfers

We are based in the United States, and your information is stored and processed in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using the Service, you consent to the transfer of your information to the United States.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice within the Service

Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising from it shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any legal action or proceeding relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in Mecklenburg County, Charlotte, North Carolina, and you consent to the jurisdiction of such courts.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

For data subject access requests, please email privacy@client-insight.com with the subject line "Data Subject Access Request."